Terms of Service

 

This Service Policy applies to Naturavina (hereinafter referred to as “we”) and governs the use of our online store and related services.

1. Introduction and Scope

This policy applies to all activities related to accessing, browsing, and using our online store.
By using our services, you acknowledge that you have read and agreed to this Service Policy.

2. User Accounts and Website Responsibility

Users are responsible for ensuring the accuracy and completeness of the information they provide when using our online store.
We are responsible for maintaining the normal operation of the website but are not liable for temporary interruptions caused by factors beyond reasonable control.

3. Products, Inventory, and Pricing Information

Product descriptions, inventory availability, and pricing information may be updated from time to time.
The information displayed on the product page at the time an order is placed shall prevail.

4. Orders and Payment

Once an order is submitted and confirmed, it will enter the processing stage.
Completion of payment indicates confirmation of the order details and intent to proceed with the transaction.

5. Shipping Policy

We provide shipping services within Australia.
Orders with a total value of AUD 89.99 or above (including AUD 89.99) qualify for free shipping; orders below this amount are charged a flat shipping fee of AUD 7.99.
Order processing takes 1–2 business days, and the estimated shipping time after dispatch is 7–11 business days.

For full details on shipping coverage, fees, and timeframes, please refer to:
Shipping Terms

6. Order Cancellation Policy

Orders may be canceled before they enter the shipping process.
To request cancellation, please contact our customer service team via email or phone and provide your order number and relevant verification information.
Once cancellation is confirmed, refunds will be processed within 1–3 business days and returned to the original payment method.

For complete conditions and procedures, please refer to:
Order Cancellation Policy

7. Return and Exchange Policy

Returns or exchanges may be requested within 30 days from the date of receipt, provided the applicable conditions are met.
Requests must be submitted by contacting our customer service team via email or phone and providing order details and supporting information.

• Returns: After confirmation and inspection, refunds will be processed within 1–3 business days and returned to the original payment method.

• Exchanges: After confirmation and inspection, replacement items will be shipped within 1–3 business days.

For full eligibility criteria, procedures, and cost rules, please refer to:
Return & Exchange Policy

8. Dispute Resolution and Applicable Law

In the event of any dispute arising from the use of our services or order fulfillment, both parties should first seek resolution through communication.
This Service Policy shall be interpreted and applied in accordance with applicable law.

9. Privacy and Data Protection

We take reasonable measures to protect user personal information.
Details regarding data collection, usage, and user rights are outlined in our Privacy Policy.

10. Intellectual Property

All content displayed on the website, including text and images, is protected by applicable intellectual property rights.
Unauthorized use, reproduction, or distribution is not permitted.

11. Limitation of Liability

To the extent permitted, we are not responsible for indirect losses resulting from the use or inability to use our services.

12. Modifications to Service Terms

We reserve the right to update this Service Policy as necessary.
Any changes will take effect once published on the website.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the information below:

Address: 18249 N 113th Ave, Surprise, AZ 85378-5946, US
Phone: +1 (315) 928-0624
Email: service@naturavina.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)