Order Cancellation Policy

This Order Cancellation Policy applies to Naturavina (hereinafter referred to as “we”) and explains the conditions, procedures, and refund arrangements related to order cancellations placed through our online store.

Order Cancellation Overview

You may request to cancel an order before it enters the shipping process.
Once an order has begun shipping preparation or has already been shipped, cancellation may no longer be possible. Order eligibility is determined by the actual order status at the time of review.

How to Submit a Cancellation Request

To request an order cancellation, please contact our customer service team using one of the methods below:

• Email or phone contact with our customer service team

• Provide the necessary information for order verification, including:

  • Order number

  • Proof of payment

  • Any additional information required to confirm the order

Request Review and Notification

After receiving your cancellation request:

• Our customer service team will review and process the request

• If the cancellation request is approved, we will notify you promptly using your provided contact details

• A refund arrangement will be initiated once the cancellation is confirmed

Refund Processing

After the order cancellation is confirmed, refunds will be processed within 1 to 3 business days.
The refund will be issued to the original payment method used for the order (such as bank card, Visa, MasterCard, etc.).

Contact Us

If you have any questions regarding order cancellation, refund handling, or order status, please contact us using the information below:

Address: 18249 N 113th Ave, Surprise, AZ 85378-5946, US
Phone: +1 (315) 928-0624
Email: service@naturavina.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)