Orders with a total value of AUD 89.99 or above (including AUD 89.99) qualify for free shipping.
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Shipping Policy

 

These Shipping Terms apply to all orders placed through the Naturavina online store (hereinafter referred to as “we”). This document explains shipping arrangements, order processing, responsibilities, and related matters.

Shipping Coverage

At present, we provide shipping services within Australia only.
Shipping services to regions outside Australia are not supported.

Shipping Fees and Taxes

Shipping Fees

  • Orders with a total value of AUD 89.99 or above (including AUD 89.99) qualify for free shipping.

  • Orders with a total value below AUD 89.99 are subject to a flat shipping fee of AUD 7.99.

Taxes

All product prices displayed on our website include applicable taxes. No additional tax charges will be applied at checkout or upon receipt.

Order Cut-off Time

  • Orders successfully placed before 6:00 PM (local Australian time) will begin processing on the same day.

  • Orders placed after 6:00 PM will begin processing on the following day.

  • If an order is placed on a non-working day, processing will commence on the next working day.

Order Processing Period

Once order details are confirmed and complete:

  • The processing time is 1–2 business days.

This period refers only to order preparation and dispatch and does not include transit time.

Shipping Timeframe

After an order has been dispatched, the estimated total shipping time is 7–11 business days.
This timeframe is an estimate and may vary due to logistics operations or other uncontrollable factors.

Shipping Carriers

We use commonly adopted logistics services in Australia. Shipping may be handled by carriers including, but not limited to:

  • Australia Post

  • Sendle

The carrier is selected automatically based on the order and does not require user selection.

Order Tracking

Once an order has been shipped, tracking information will be provided.
Customers may use the tracking number to monitor shipping progress.

Responsibility Statement

  • We ensure that orders are reasonably inspected and securely packaged before dispatch.

  • After the order is handed over to the shipping carrier, transportation handling is managed by the carrier.

  • In the event of shipping irregularities, we will assist with inquiry and communication as appropriate.

Receipt and Acceptance

  • Please check the package condition upon receipt.

  • If any damage, discrepancy, or abnormality is found, please document it promptly and contact us.

  • Issues reported after acceptance without timely notice may affect subsequent handling.

Contact Information

If you have any questions regarding shipping or order status, please contact us using the details below:

Address: 18249 N 113th Ave, Surprise, AZ 85378-5946, US
Phone: +1 (315) 928-0624
Email: service@naturavina.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)